Return and Refund Policy

All returns must include the following or it may be rejected and returned back to you:

  • Product purchased from CellularPort
  • Original Condition, no physical damage (exclude damages sustained during transportation)
  • All accessories, manuals, warranty registration card, etc.
  • Original UPC/serial number intact on product and on retail package (Proof of Purchase)
  • All return request for refund or replacement can be submitted via CellularPort Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by CellularPort.

Return and Replacement Requirements:

  1. All return or replacement request will be processed within 2 business days after the returned item is received by CellularPort.
  2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, CellularPort will refund the amount of sale.
  3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
  4. Customer is responsible for return shipping expenses for products over 50lbs unless the product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
  5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by CellularPort.
  6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
  7. Refund will be issued after our warehouse receives, inspects, and processes your return. CellularPort will refund back to your method of payment.

Restocking Fees and Return Shipping Labels

CellularPort does NOT charge restocking fees for eligible returns. Return shipping labels within the return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on the website. Return Instruction When you return an item, you may see different return options available. To request:

  1. Log onto your CellularPort.com account and find your order in order history.
  2. Select proper return options. Depending on the seller's return policy and return setup on CellularPort, different options are available:
    • Click REFUND or REPLACE to submit your request directly. Or
    • Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
  1. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instructions to complete.
  2. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
    • Choose Return/Refund/Replacement from the drop-down menu.
    • Verify the order number and request from the Subject.
    • Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
  3. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
  4. Once your request is approved, you will be provided with detailed instructions through e-mail. The e-mail contains RMA number, RMA details, and important return shipping instruction. Read the instructions carefully before shipping your return merchandise back.
  5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories, and menu/documentation included (any missing parts or accessories may result in your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, if the packaging is in good condition and all previous addresses, tracking information, and labels are removed.

Standard Return: REFUND WITHIN 30 Days
Used Item Return: REFUND WITHIN 30 Days